Internet Outage Or Wi-Fi Problem?
When the internet stops working, it is easy to blame the provider. Sometimes that is correct. Other times the provider connection is fine, but the router, Wi-Fi signal, modem, or one device is causing the problem.
Signs It May Be A Provider Outage
- Wired and Wi-Fi devices are both offline.
- The modem lights show no online connection.
- Neighbours using the same provider are also offline.
- The provider outage page or support line confirms a local issue.
- Speed is poor beside the router during busy evening hours across multiple devices.
Signs It May Be Your Home Wi-Fi
- Internet is fast beside the router but slow in one room or floor.
- Wired devices work but wireless devices are unstable.
- Only certain rooms have weak signal or disconnects.
- Problems improved when standing closer to the router.
- The router is old, hidden in a cabinet, or placed in the basement.
Before you call
Test near the router first. If that result is poor, provider support may be the next step. If that result is good but weak rooms are bad, focus on Wi-Fi coverage.
What To Do Next
- Restart modem and router once, then retest.
- Check provider outage status if every device is offline.
- Run a router-room test and a weak-room test if the internet is online but slow.
- Use provider support when the router-room test is poor.
- Use mesh, router placement, or wired access point fixes when only certain rooms are weak.
Turn this into a room-by-room diagnosis
Run the free WiFiCheckup test beside your router and in the problem room. The $9.99 report emails the room health diagram, likely cause, and recommended fix path.
- Free speed and room test
- $9.99 emailed report
- Provider, router, and Wi-Fi guidance